Refund policy

At Candle Delirium, your satisfaction means everything to us. If you're not happy with your purchase, we're here to make it right.

Return Eligibility

You may return or exchange products within 30 days of the order date, provided that:

• Items are unopened, unused, and in resalable condition

• Items are returned in original packaging, with all labels and materials

• A copy of the invoice is included

Returns requested after 30 days cannot be accepted.

How to Start a Return

Before sending anything back, please:

1. Email us at cs@candledelirium.com with your Order # and reason for return

2. Wait for return authorization

3. Once approved, ship items to:

Candle Delirium
Returns Department
7980 Santa Monica Blvd
West Hollywood, CA 90046

Return Shipping

• Customers are responsible for shipping costs both ways (unless returning a damaged or incorrect item)

• We recommend using a trackable and insured shipping service

• Candle Delirium is not responsible for items lost in return transit

• Please pack items with care to prevent damage during shipping

Refunds

Once your return is received and inspected:

• We'll notify you by email

• Approved returns will be refunded to the original payment method

• Please allow up to 14 business days for processing

• Shipping charges are non-refundable, unless the item was damaged or incorrect

Exchanges

To exchange an item:

• Return the original item using the process above

• Once we receive and approve your return, place a new order for the replacement item

• All shipping costs are your responsibility

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery at cs@candledelirium.com or 1-888-656-3903

• We may request a photo of the damage for verification

• We will replace damaged items with the same product only

• In these cases, we will cover original and return shipping

Gift Returns

Items received as a gift may be:

• Exchanged for store credit only

• Must be in new, resalable condition

• Must be returned within 30 days of the original order date

We may request proof of original purchase date for processing.

Non-Returnable Items

The following cannot be returned or exchanged:

• Sale or discounted items (all sale items are final sale)

• Gift cards

• Opened or used products

• Custom or personalized items

• Items not in resalable condition

International Orders

• Return shipping is the customer's responsibility

• Duties, taxes, and shipping fees are not refundable

• We do not offer exchanges on international orders

• All international sale items are final sale

Promotional Items

• Items purchased with promo codes must meet standard return criteria

• Refunds will reflect the discounted price actually paid

• Certain brands (e.g., DIPTYQUE, TRUDON) may be excluded from promotions even if a code was accepted at checkout - we reserve the right to adjust these at the time of processing

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Questions?

We're here to help.

Candle Delirium Customer Service
📧 Email: cs@candledelirium.com
📞 Phone: 1-888-656-3903
🕐 7 Days a Week, 12-6 PM PST

Or visit us at:
📍 7980 Santa Monica Blvd, West Hollywood, CA 90046

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Thank you for shopping with Candle Delirium! 🕯️