Refund policy
At Candle Delirium, every candle that leaves this store should be the right one. If something is off, here is exactly how we handle it, in plain language, with no surprises.
Returns at a Glance
| Return window | 30 days from the order date, unused and in original packaging |
| Damaged or incorrect item | Report within 14 days of delivery; we cover all shipping |
| Refund speed | Within 10 business days of your return arriving |
| Restocking fee | None. Ever. |
| Return shipping | You cover it, unless the error or damage is ours |
| Sale items | Final sale |
| Gift returns | Store credit, within 30 days |
The full story of how we ship, pack, and make things right lives on The Delirium Standard.
Return Eligibility
You may return or exchange products within 30 days of the order date, provided that:
Items are unopened, unused, and in resalable condition
Items are returned in original packaging, with all labels and materials
A copy of the invoice is included
Returns requested after 30 days cannot be accepted.
How to Start a Return
Before sending anything back, please:
Email us at cs@candledelirium.com with your Order # and reason for return
Wait for return authorization
Once approved, ship items to:
Candle Delirium
Returns Department
7980 Santa Monica Blvd
West Hollywood, CA 90046
Return Shipping
Customers are responsible for shipping costs both ways (unless returning a damaged or incorrect item)
We recommend using a trackable and insured shipping service
Candle Delirium is not responsible for items lost in return transit
Please pack items with care to prevent damage during shipping
Refunds
Once your return is received and inspected:
We'll notify you by email
Approved returns will be refunded to the original payment method within 10 business days
There are no restocking fees, on anything, ever. The refund you are quoted is the refund you receive
Shipping charges are non-refundable, unless the item was damaged or incorrect
Exchanges
To exchange an item:
Return the original item using the process above
Once we receive and approve your return, place a new order for the replacement item
All shipping costs are your responsibility
Damaged, Defective, or Incorrect Items
If your order arrives damaged or wrong, that is ours to fix:
Contact us within 14 days of delivery at cs@candledelirium.com or 1-888-656-3903
Include your order number and a photo of the damage
We will replace the item with the same product, or refund you in full if it is no longer available
We cover original and return shipping in every one of these cases
Gift Returns
Items received as a gift may be:
Exchanged for store credit only
Must be in new, resalable condition
Must be returned within 30 days of the original order date
We may request proof of original purchase date for processing.
Non-Returnable Items
The following cannot be returned or exchanged:
Sale or discounted items (all sale items are final sale; sale pieces are priced to move and cannot be restocked once they leave the store)
Gift cards
Opened or used products
Custom or personalized items
Items not in resalable condition
International Orders
Return shipping is the customer's responsibility
Duties, taxes, and shipping fees are not refundable
We do not offer exchanges on international orders
All international sale items are final sale
Promotional Items
Items purchased with promo codes must meet standard return criteria
Refunds will reflect the discounted price actually paid
Certain brands (e.g., DIPTYQUE, TRUDON) may be excluded from promotions even if a code was accepted at checkout - we reserve the right to adjust these at the time of processing
Questions?
We're here to help.
Candle Delirium Customer Service
📧 Email: cs@candledelirium.com
📞 Phone: 1-888-656-3903
🕐 7 Days a Week, 12-6 PM PST
Or visit us at:
📍 7980 Santa Monica Blvd, West Hollywood, CA 90046
Thank you for shopping with Candle Delirium! 🕯️