Terms of service

Last Updated: August 2, 2025

Welcome to CandleDelirium.com! These Terms of Service ("Terms") govern your use of our website (www.candledelirium.com) and related services. The terms "we," "us," "our," and "Candle Delirium" refer to Candle Delirium, Inc.

By using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products to you.

1. Eligibility & Account Use

1.1 Age Requirement

You must be at least the age of majority in your jurisdiction or have permission from a parent/guardian to use our Site. Purchases by minors without permission are unauthorized.

1.2 Account Responsibilities

You are responsible for:

Keeping your login credentials secure
All activity that occurs under your account
Not sharing or transferring your account
Notifying us of any unauthorized use

2. Product Information & Orders

2.1 Product Descriptions

We strive for accuracy, but:

Colors may appear differently on screens
Descriptions may contain errors or omissions
We reserve the right to correct errors or update info at any time

2.2 Order Acceptance

Your order is an offer to buy. We may accept or reject it at our discretion. Orders are confirmed once payment is processed.

2.3 Order Limits & Fraud

We may:

Limit quantities
Refuse suspicious or bulk orders
Cancel or hold orders flagged for fraud

3. Pricing & Payment

3.1 Pricing

All prices are listed in USD
Prices may change without notice
Applicable taxes, shipping, and duties are not included unless stated

3.2 Payment

You agree to:

Provide valid payment details
Authorize us (and our payment processor) to charge you
Cover all taxes, duties, and shipping fees

4. Shipping & Delivery

Delivery timelines are estimates only
Risk of loss transfers to you once the package is with the carrier
We're not liable for stolen or misdelivered packages after carrier confirmation

We recommend using secure delivery addresses and opting for signature confirmation when needed.

5. Returns & Refunds

Please refer to our full Return Policy.

Highlights:

Items must be unused and in original packaging
Returns must be initiated within the allowed timeframe
International returns do not include duties/taxes/shipping refunds
No exchanges on international orders

6. Intellectual Property

All content on this site - including text, images, logos, designs, and product info - is the property of Candle Delirium or its partners and protected under copyright and trademark laws.

You may not copy, distribute, sell, or use our content without written permission.

7. User Content

If you submit a review, comment, or suggestion:

You grant us a worldwide, royalty-free license to use and publish it
You confirm you have the rights to share it
You agree it does not infringe on any rights or laws

We may remove or moderate content at our discretion, especially content that is false, defamatory, or violates others' rights.

8. Acceptable Use

You agree not to:

Violate any laws
Harm or harass others
Upload malicious code or viruses
Scrape, crawl, or data mine our site
Resell our products without permission
Use false identities or make fraudulent purchases
Impersonate others or provide false information

Violations may result in account termination and legal action.

9. Third-Party Services

Our Site may link to or integrate with third-party websites or services. We are not responsible for their:

Content
Practices
Privacy policies

Use them at your own risk.

10. Disclaimer of Warranties

All products and services are provided "as is" and "as available" with no guarantees, including:

No warranties of merchantability
No guarantees of fitness for a particular purpose
No promise of uninterrupted service or error-free experience

11. Limitation of Liability

To the fullest extent allowed by law:

We are not liable for indirect, incidental, or consequential damages
Our maximum liability is limited to the amount you paid for the product in question

This includes damages related to lost profits, data loss, or use of products.

12. Indemnification

You agree to indemnify and hold Candle Delirium, its officers, affiliates, and Shopify harmless from any claims, damages, or expenses arising from:

Your breach of these Terms
Your use of the Site or our products
Content you submit

13. Shopify Disclosure

Candle Delirium uses Shopify as our platform provider. However:

Your purchase is with Candle Delirium, not Shopify
Shopify is not responsible for our products or services

14. Privacy

Your use of our Site is also governed by our Privacy Policy. Shopify's privacy practices also apply to data processed through their platform.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of California, USA.

15.2 Venue

You agree to submit to the exclusive jurisdiction of courts in Los Angeles County, California.

15.3 Arbitration

Unless prohibited by law, disputes will be resolved through binding arbitration rather than court proceedings.

16. International Orders

Customers are responsible for any customs duties, import taxes, or fees
Refunds exclude duties and taxes
We do not offer exchanges on international orders
Ensure compliance with local import regulations

17. Fraud Prevention

To protect against fraud, we may:

Cancel or hold orders with untraceable email addresses
Verify contact and payment information
Refuse orders with invalid phone numbers or suspicious activity
Report fraudulent activity to authorities

18. General Provisions

18.1 Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and us.

18.2 No Waiver

Our failure to enforce any right or provision doesn't constitute a waiver of that right.

18.3 Severability

If any provision is found invalid or unenforceable, the remaining Terms will continue in full effect.

18.4 Assignment

You may not transfer your rights under these Terms. We may assign our rights without your consent.

19. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes through email or a notice on the Site. Continued use of our services means you accept the new Terms.

20. Contact Us

Candle Delirium
📧 Email: cs@candledelirium.com
📍 Address: 7980 Santa Monica Blvd, West Hollywood, CA 90046
📞 Phone: 1-888-656-3903

Thank you for choosing Candle Delirium! We appreciate your business. 🕯️