Privacy policy

Last Updated: August 2, 2025

1. Introduction

CandleDelirium.com ("Candle Delirium," "we," "us," or "our") operates the website www.candledelirium.com (the "Site") and provides related e-commerce services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

2. Information We Collect

We collect information in several ways:

2.1 Information You Provide

Contact Info: Name, email, phone number, shipping and billing addresses
Payment Info: Processed securely via third-party providers (we don't store card details)
Account Info: Username, password, preferences (if you create an account)
Order History: Products you've bought, returned, or added to cart
Messages: Info shared through customer service, reviews, or forms

2.2 Information Collected Automatically

Device Info: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time on site, links clicked, shopping behavior
Cookies & Tracking: Used for site functionality and analytics
General Location: Based on IP address

2.3 From Third Parties

Payment processors (Shop Pay, PayPal, Stripe): Transaction verification
Shipping partners: Delivery status and address verification
Marketing tools: To understand usage trends and improve customer experience

3. How We Use Your Information

We use your data to:

Process, fulfill, and ship your orders
Send order confirmations and shipping updates
Provide customer support and respond to inquiries
Send promotional offers by email or SMS (if opted in)
Personalize your shopping experience
Analyze traffic and shopping behavior to improve our Services
Detect and prevent fraud or security issues
Comply with legal requirements

4. Communications & Marketing

4.1 Transactional Emails

We'll email you order confirmations, shipping notices, and account-related updates. These are essential for your purchases and cannot be opted out of.

4.2 Promotional Communications

If you opt in, we may send marketing content via:

Email — promotions, new products, exclusive offers
SMS/Text — quick offers, reminders, or alerts (only with your consent)

You can opt out at any time by:

Clicking "Unsubscribe" in any email
Replying STOP to any SMS
Contacting us directly (see Section 14)

We never send SMS without consent and we don't sell your phone number.

5. Sharing Your Information

We share personal info only with:

5.1 Service Providers

E-commerce platform - To process orders and manage our store
Payment processors (Shop Pay, PayPal, Stripe)
Shipping companies (UPS, FedEx, USPS)
Email/SMS providers for marketing (with your consent)
Customer service tools
Analytics and marketing tools - To understand site usage and show you relevant ads
Review platforms - To collect and display customer feedback

5.2 Other Parties

Legal authorities when required by law or court order
Business successors in case of merger, sale, or bankruptcy
With your consent when you direct us to share
Aggregated data that cannot identify you

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Our Relationship with Shopify

Our Services are powered by Shopify Inc. ("Shopify"), which provides our e-commerce platform. When you use our Services:

Your information is transmitted to and stored on Shopify's secure servers
Shopify may process your data to provide and improve e-commerce features
Shopify may use aggregated data across merchants to enhance their services
Shopify has its own privacy practices for this data

For Shopify-specific privacy rights, visit: Shopify Privacy Policy

You can exercise certain rights directly with Shopify at: Shopify Privacy Portal

7. Cookies & Tracking Technologies

We use cookies to:

Enable shopping cart functionality
Remember your preferences and login status
Analyze site traffic and usage patterns
Personalize your shopping experience
Show relevant ads on other websites

You can control cookies through your browser settings. However, disabling cookies may prevent you from making purchases or using certain features.

8. Your Privacy Rights

You have the right to:

Access — Request a copy of your personal information
Correct — Update inaccurate or incomplete information
Delete — Request deletion of your data (with some legal exceptions)
Opt-out — Unsubscribe from marketing communications
Data Portability — Receive your data in a portable format
Object — Object to certain uses of your information

Opt-Out of Sale or Sharing

If you wish to opt out of any potential sale or sharing of your personal information for targeted advertising:

Learn How to Opt Out of Sale or Sharing
Email us at cs@candledelirium.com with "Opt-Out Request" in the subject line

Global Privacy Control

We recognize the Global Privacy Control (GPC) opt-out signal. If you visit our site with GPC enabled, we'll automatically treat it as an opt-out request for targeted advertising. Learn more at https://globalprivacycontrol.org/

Do Not Track

Other than GPC, we do not currently respond to other "Do Not Track" signals from web browsers.

To exercise these rights, contact us at cs@candledelirium.com or call 1-888-656-3903.

We will verify your identity before processing requests and respond within the timeframe required by law.

9. Data Security

We protect your information using:

SSL encryption for all data transmissions
Secure hosting through Shopify's PCI-compliant infrastructure
Limited employee access on a need-to-know basis
Regular security assessments and updates

While we use industry-standard security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

10. Data Retention

We keep your information as long as:

You have an active account with us
Needed to fulfill your orders or provide services
Required for legal, tax, or accounting purposes
Necessary to resolve disputes or enforce agreements

You may request deletion at any time, subject to legal requirements.

11. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

12. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately and we will delete it.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what categories of personal information we collect
The right to know how we use and share your information
The right to request deletion of your personal information
The right to opt-out of the "sale" of personal information (we do not sell your data)
The right to non-discrimination for exercising your privacy rights

Opt-Out of Targeted Advertising

If you wish to opt-out of targeted advertising based on your online activity across different merchants and websites, you may do so by:

Enabling Global Privacy Control in your browser
Contacting us directly at cs@candledelirium.com

To exercise these rights, contact us using the information in Section 14.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Candle Delirium
📧 Email: cs@candledelirium.com
📍 Address: 7980 Santa Monica Blvd, West Hollywood, CA 90046
📞 Phone: 1-888-656-3903

For privacy-specific requests, please use "Privacy Policy" in your email subject line.

15. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

16. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will:

Update the "Last Updated" date
Post the revised policy on our Site
Notify you by email if you have an account

Your continued use of our Services after changes means you accept the updated policy.

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by California law, without regard to conflict of law principles.

17.2 Jurisdiction

Any disputes will be resolved in the state or federal courts located in Los Angeles County, California. You consent to personal jurisdiction in these courts.

17.3 Arbitration

Except where prohibited by law, any disputes will be resolved through binding arbitration rather than court proceedings.

Your Privacy Matters to Us

At Candle Delirium, we're committed to protecting your privacy and providing a secure shopping experience. We regularly review and update our practices to maintain the highest standards of data protection.

Thank you for trusting us with your information. Happy shopping! 🕯️