|Shipping||Ordering & Payment|
|Security & Privacy||Returns|
When will my order ship?
- Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is 48 hours on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click on "MY ACCOUNT" link on the top of this page.
What are your shipping options?
- Rates for shipping within the USA are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
At Candle Delirium, we ship all products via UPS to the 48 United States. However, Alaska, Hawaii, Puerto Rico, the Virgin Islands, P.O. Box and military APO/FPO addresses ship via US Mail unless other specified. Packages shipped via US Mail can take upwards to 5 weeks to reach their destination. UPS ground shipping takes 1-7 business days to arrive once it leaves our warehouse in Los Angeles California. Next Day, 2nd Day and 3 Day Select (where available) will arrive on the next business day, 2nd business day and 3rd business day, respectively, FROM THE DATE SHIPPED. We also offer FREE shipping on all orders of $75 or more. FREE SHIPPING METHOD IS AT OUR DISCRETION AND WE MAY USE UPS, FEDEX or US MAIL. When FREE SHIPPING is selected, your order will be shipped COMPLETE only. If a product is out of stock, your order will be held until all items are ready to ship so order is shipped complete. You will be notified if any product is out of stock and when the estimate delivery time will be. If you would like to use UPS as a method, please select UPS and you will be charged accordingly for the amount listed. Our system defaults to the FREE Shipping option upon checkout for orders over $75. If you physically deselect this option and select UPS Ground you will be charged for shipping. When your order ships, you will receive a shipping confirmation email with a tracking number and you can use to track your order at www.ups.com if that method is selected.
Do you offer rush delivery?
- Yes. For an additional charge, you may ship your products via UPS Next Day, 2nd Day and 3 Day Select (where available). The package will arrive on the next business day, 2nd business day and 3rd business day, respectively, from the date shipped, NOT from when the order is placed.
Do you ship internationally?
- Yes. Candle Delirium ships WORDWIDE. Click here for more info.
Is my order secure?
- We definitely understand this concern with shopping online. CandleDelirium.com is committed to the complete privacy and security of your personal information. CandleDelirium.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your CandleDelirium.com password) via email.
- CandleDelirium.com is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.
How do I contact you?
- Please click here to contact us 24 hrs a day, 7 days a week. Alternately, you call our flagship store in West Hollywood directly at 1-888-656-3903. Someone will always be available 7 days a week from 12-6pm Pacific Standard Time. You can also leave a message on off-hours and someone will return your call the next day. Our in-store customer service people are happy to assist you with any questions.
When will my credit card be charged?
- Your credit card will be charged at the time the order is shipped. Any back-orders are charged at time of shipping.
Do you accept checks or money orders?
- We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.
Will I pay sales tax?
- Orders shipping to addresses in California are subject to California state sales tax.
Can I make changes to my order?
- Orders are processed when received. To make a change, please call our flagship Los Angeles store at 888-656-3903 as soon as possible. Every effort will be made to accommodate your request.
What is your return policy?
- Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.
- We will refund you the price of the unopened product(s) upon receiving the item(s). Please email us at email@example.com with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.
- Damaged items will be replaced with an identical product only. A photo of the damaged item may be required.
- Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN RESALABLE CONDITION AND WITHIN 30 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are final.
- Please contact our Los Angeles flagship store at 888-656-3903 or email us at firstname.lastname@example.org within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return, please address the package to:
7980 Santa Monica Blvd
West Hollywood, CA 90046
Please send your return package via UPS or Parcel Post insured. Insurance protects you in case the items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/resalable condition for a refund.
Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.
Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Exchanging an item at Candle Delirium: If you wish to exchange product(s), please note that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Candle Delirium. Replacement shipping is a service paid to a shipping courier so they will transport the replacement item to you.
Do you sell wholesale?
- Candle Delirium is a retailer of over 50 different candle manufacturers and we do NOT produce the products we sell, with the exception of Delirium & Co. candles . If you are interested in opening a wholesale account with Delirium & Co., please contact Faigy Locker Corporation at 212-661-2666 or via email at email@example.com . If you are interested in opening a wholesale account for candles other than Delirium & Co., or locating a shop in your area that sells products other than Delirium & Co. products, please contact the appropriate manufacturer directly as we DO NOT have that information.
Promotions, Sales & Discounts
- All discount codes, promotions and sales are subject to the final approval of Candle Delirium. Discounts will be taken after they are approved by Candle Delirium and NOT at the time the order is placed. Any and all promotions, sales & discounts are subject to change anytime and are under the sole discretion of Candle Delirium at the time the order is processed. DIPTYQUE and CIRE TRUDON are NOT subject to any promotions, sales or discounts, unless otherwise noted, and will be EXCLUDED from any promotion codes, even if the code discounts these product lines at the time the order is placed. If a discount on any DIPTYQUE or CIRE TRUDON product is taken at the time the order is placed, it will be adjusted by Candle Delirium at the time the order is processed and a new invoice will be generated, with the discount amount for DIPTYQUE or CIRE TRUDON added back to the order.
- Candle Delirium has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
Which countries do you ship to?
- International shipping is currently available WORLDWIDE from Candle Delirium. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
Can I check the status of my International order?
- To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
Who should I contact with questions about my International order?
- All inquiries regarding your international order should be directed to International Checkout at:email@example.com. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.